For the purposes of Regulation 2016/679 (the "GDPR"), Sony is the "data controller" of your personal data.
When you contact Sony through e-mail, Sony will collect the following personal data from you:
Sony processes your personal data in order to send messages to you directly regarding your inquiry.
Your personal data that is communicated to and stored by Sony will not be made available to any third parties.
In the event that we transfer a portion or all of our business, your information may be transferred by us to the purchasing or acquiring entity as part of the transaction. In the event we transfer your information to a purchasing or acquiring entity you will be duly informed.
Compliance and enforcement
We will retain, use and/or disclose any of your information as required or permitted by law, regulation or order, including to the police or other appropriate authorities, to investigate complaints made by or against you, or to protect or defend ourselves, or others, against illegal, criminal or harmful activities.
You can request us to delete your personal data by contacting the address described in Section 10. If you do not choose to delete your personal data, we will continue to retain your personal data for 6 months following the date of your inquiry. Please note that we may be required to retain certain information by law.
Sony takes appropriate measures to ensure that all transfers of your personal data from the EEA to countries outside the EEA meet the requirements of applicable EU data protection legislation. If you have any questions or concerns about Sony's data transfer arrangements, please contact us using the details at Section 10.
Sony undertakes reasonable security measures designed to protect against the loss, misuse or alteration of your information. Although we strive to protect your information, we cannot guarantee or warrant the security of any information transmitted to us through the Event or that we store on our systems or that is stored on our third party contractors’ systems.
Sony is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information concerning children, including the Children's Online Privacy Protection Act in the United States and applicable local legislation in other countries. If you are a parent or guardian and are concerned that your child has provided us with personal information without your consent, you should contact us as indicated in Section 10 below.
In some countries, including countries in the EEA, you have certain rights with respect to the personal information Sony holds about you. These include rights to: request a copy of the personal information that we hold about you, request that we correct personal data if it is inaccurate, request that we erase or block your personal data, and to object to our processing of your personal data. If you would like to exercise any of these rights, please contact us as described in Section 10 below.
As of January 1, 2005, California Civil Code Section 1798.83 (the “Code”) permits users who are California residents to request certain information regarding the disclosure of personal information to third parties which is used for their direct marketing purposes. To make such a request, to which Sony shall respond to the extent required by the Code, contact us as described in Section 10 below.
ADDRESS : https://webform.secure.force.com/sony/OSS_Inquiry1?lang=en
If you are not satisfied with how we have handled your questions or concerns, or have any complaints about how we process your personal data, you have the right to complain to the local data protection supervisory authority in the place where you live or work or in the place where you believe a breach may have occurred.
Last Updated: Oct 1, 2019
Beyond this, the customer will be transferred to the site of our entrusted company salesforce.com Co. Ltd.